We are Balance North
Nestled in the heart of Preston, our integrated health and wellbeing centre offers a comprehensive range of services designed to support every facet of your health journey.
Our team of compassionate, qualified practitioners are dedicated to empowering you to live your best life. Whether you're seeking physiotherapy, psychology, dietetics, massage, or pilates, we are here to guide you with empathy, expertise, and wholehearted presence.
We are deeply grateful to walk alongside you, and it’s our privilege to help you move toward a healthier, more balanced version of yourself.
Meet the Team
The Space
Our centre is a sight to behold—bathed in natural light and thoughtfully designed to inspire calm and clarity. From our state-of-the-art facilities to our carefully curated environment, every detail is here to serve your journey toward better health.
Each consulting room is mindfully styled with warm, welcoming décor to help you feel safe, supported, and truly at ease during your session. It’s a space where comfort meets clinical excellence—because we believe healing happens best when you feel cared for on every level.





Frequently Asked Questions
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Not at all. You’re welcome to see any of our wellbeing practitioners without a GP or specialist referral.
We also accept GP-referred Enhanced Primary Care (EPC) and Mental Health Care Plans. A gap payment applies, and we can process your Medicare rebate on-site—please bring your Medicare and EFTPOS cards.
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Yes, we welcome clients with current care plans from their GP. You may be eligible for Medicare rebates on select services. Gap fees apply and rebates are processed at the time of your appointment. Please bring a physical Medicare card and EFTPOS card to receive the rebate.
For detailed pricing, please refer to our Wellbeing Services page.
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Our physiotherapists support a broad range of needs—from spinal pain, joint conditions, and sports injuries to pregnancy-related care and post-surgical rehab.
If you're unsure whether physio is right for you, get in touch. One of our practitioners will be happy to discuss your concerns before you book.
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Dietitians offer expert guidance for a wide range of health conditions, with tailored nutritional advice and lifestyle strategies to support your goals.
If you’d like to know whether a dietitian can help, feel free to contact us for a friendly, obligation-free chat.
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Medicare rebates are available for eligible clients with an EPC or Mental Health Care Plan. These plans may cover up to five sessions each calendar year.
Please note a gap fee still applies. Please bring your Medicare and EFTPOS cards to your appointment so we can process your rebate on the spot.
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Yes, most of our services are eligible for private health insurance rebates (excluding non-physio-led reformer Pilates and relaxation/deep tissue massage).
We offer on-the-spot claiming through HICAPS—you’ll simply pay the gap. For details on your coverage, check with your insurer.
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We kindly ask for notice if you need to cancel or reschedule.
Wellbeing Appointments & Clinical Exercise:
Should any client cancel or not attend a scheduled appointment without providing 24 hours’ notice, a fee equal to 50% of the consultation fee will be charged. Repeated no-shows may result in discharge from care.
Reformer Pilates:
Class cancellations must be made through the Mindbody app or website at least 6 hours before the scheduled start time.
Cancellations submitted via phone, email, or social media cannot be accepted.
Late cancellations will result in:
For casual or class pack bookings: the class pass will be forfeited
For unlimited membership holders: a $10 Late Cancellation fee will apply
A $15 No-Show fee applies to unlimited membership holders if you miss a class without cancelling. As a courtesy, unlimited members will have their first Late Cancellation or No-Show each month waived.
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Every individual is unique. Following your initial consultation, your practitioner will tailor a treatment plan outlining how many sessions may be beneficial.
At Balance North, we’re committed to thoughtful, results-driven care—not over-treatment.
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Just yourself. If you have relevant medical reports, scan results or referral letters, feel free to bring them—they can help your practitioner tailor your care.
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Wear comfortable, movement-friendly clothing—especially for physio and clinical movement sessions.
For lower body injuries, we recommend shorts. Your comfort and dignity are always our priority.
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Please call us on (03) 8657 4922 if you're running late or need to reschedule. We’ll do our best to accommodate changes while respecting the time of all clients and practitioners.
For reformer pilates, please note that class entry closes 5 minutes after the scheduled time for safety and flow.
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Yes, you are able to receive physiotherapy treatment at Balance North as a private client if you are self funded.
Please bring all relevant claim documentation to your initial appointment, including your claim number and proof of approval for physiotherapy services. Following your session, we’ll provide you with a detailed invoice and any necessary documentation to support your claim submission with the relevant body.
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We accept all major credit and debit cards, except American Express. Please note that we are a cashless clinic, and a small surcharge applies to all card transactions.
For your convenience, instant private health insurance rebates are available on eligible services through HICAPS.
For WorkCover, TAC, and DVA claims, clients are responsible for full payment at the time of service. You will need to manage and submit your claim directly with the relevant organisation.
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Address: Level 1, 353 Plenty Road, Preston
By car: Street parking is available nearby on Plenty Rd, Gower St, and Townhall Ave. Limited parking is available at the rear via Townhall Ave.
By bike: Bike racks are located at the front and rear.
By public transport: Tram 86 stops right outside, and we’re a 15-minute walk from Preston station.
Gift Vouchers
Gift Vouchers
Our gift vouchers can be used toward a variety of Balance North services, including physiotherapy, dietetics, remedial and relaxation massage, and casual reformer pilates classes—perfect for someone in need of a little self-care.
Please note: vouchers are not valid for reformer pilates memberships or psychology services.