About Balance North
Our friendly qualified practitioners aim to elevate the well-being of our entire community through compassion, expertise and a genuine human connection.
We value the intimate relationships we build with our clients and feel so grateful to assist in guiding you toward a happier and healthier self.
Meet the team
Jack Qin
Physiotherapist, Accredited Exercise Physiologist & Clinical Pilates (Clinical Exercise) Instructor
Jack (he/him) is a Senior Physiotherapist and ESSA Accredited Exercise Physiologist. He graduated from a Doctor of Physiotherapy degree, holds a Masters of Clinical Exercise Physiology and has extensive experience in Vestibular rehabilitation, clinical exercise and chronic disease management.
Vestibular Physiotherapy: Vestibular Rehabilitation Therapy (VRT) is a form of physical therapy designed to reduce dizziness, unsteadiness, and the risk of falls. One common condition that causes dizziness is Benign Paroxysmal Position Vertigo (BPPV), often triggered by the dislodgment of otoconia (“crystals”) in the inner ear. Jack is specially trained in this field and uses Vesticam goggles to ensure accurate diagnosis and effective, targeted treatment.
Exercise Physiology: Jack is an accredited Exercise Physiologist with more than 10 years of experience in the field. Working with an expert who understands your current physical health, capabilities, any medications you may be taking, and who can integrate your care and exercise program with your other health professionals is crucial for your safety and progress.
Post-Op Rehab: Jack has experience in musculoskeletal health and orthopedic surgery rehabilitation. He previously worked at a public hospital, where he helped patients recover from orthopedic surgeries and return to their daily activities and work through customised rehabilitation programs.
Sports Injuries/Return-to-play: Jack recently completed an Advanced Strength and Conditioning course at the University of Western Australia and has been consistently participating in Judo and Rugby. This has given him a deep and thoughtful understanding of how to help injured athletes safely and efficiently return to their sports.
Musculoskeletal Physiotherapy
Sports Physiotherapy
Vestibular Physiotherapy (BPPV and Dizziness)
Clinical Pilates
Sports Injuries
Return-to-play Rehabilitation (Strength and Conditioning)
Post-Op Rehabilitation (e.g. ACLR, Cuff Repair, Achilles Rupture Repair etc.)
Exercise Physiology (Chronic Disease Management)
Dry Needling
GLA:D program
Cailean Moore
Physiotherapist & Clinical Pilates (Clinical Exercise) Instructor
Cailean (he/him) is a senior physiotherapist with a passion for helping individuals overcome any injury challenge. He graduated from the University of Melbourne with a Doctorate of Physiotherapy, following an Exercise Sports Science degree at Deakin University. Adept at treating a broad range of musculoskeletal injuries, he has a keen interest in shoulder and lower back issues, as well as rehabilitation for running-related injuries. However, his expertise extends to all types of musculoskeletal conditions, offering comprehensive care tailored to meet diverse needs.
Before becoming a physiotherapist, he gained valuable experience as a personal trainer, developing a deep understanding of movement and strength training. He has also worked with semi-elite and amateur athletes, spending the past few years at Port Melbourne Soccer Club, previously working at various amateur AFL clubs in the VAFA, honing skills in sports injury prevention and rehabilitation.
When not in the clinic, you can find him running, playing or enjoying music, or nurturing his herb and vegetable garden.
Injury Management
Rehabilitation for Runners
Shoulder and Lower Back Injuries
Sports Injury Prevention and Rehabilitation
Chronic Pain
Clinical Exercise
Men’s Health
Strength and Conditioning
Dry Needling
Grace Ure
Physiotherapist & Clinical Pilates (Clinical Exercise) Instructor
Grace (she/her) holds a Bachelor of Physiotherapy with Honours and is passionate about helping her local community move confidently toward their goals.
She takes a comprehensive, whole-person approach to treatment, ensuring each plan is tailored to the individual. Guided by evidence-based practice, Grace combines mindful movement, hands-on therapy, and health advice to address a variety of musculoskeletal concerns. She values meaningful conversations and strong community connections, always working collaboratively to support overall wellness. When she’s not at work, you’ll likely find Grace on the move—running (often en route to a coffee shop), swimming, or practicing yoga.
Acute Injury Asessment
Chronic Pain
Injury Prevention
Sports Injuries
Clinical Pilates
Clinical Exercise
Rehabilitation
Post-op rehabilitation
Strength and Conditioning
Dry Needling
Pauline Lai
Physiotherapist, Pelvic Health, Pre & Post Natal Physiotherapist
Pauline holds a Bachelor of Physiotherapy (Hons). She began her physiotherapy career in a hospital setting, where she had the opportunity to manage a wide range of conditions across various departments, including the emergency department, orthopaedics, paediatrics, neurology, and women’s health wards.
She has recently made the transition to private practice to focus on her special interests, which include sports injuries, vestibular physiotherapy (such as BPPV and vestibular neuritis), and women’s health (specifically pre and postnatal physiotherapy, as well as pelvic floor dysfunction).
Pauline takes a client-centered approach to care, addressing management from a holistic perspective. Her practice involves education, manual therapy, and exercise prescription, with the ultimate goal of empowering individuals and guiding them on their health journeys.
Women’s health
Prenatal physiotherapy
Postnatal physiotherapy
Pelvic Health
Sporting injuries
Return to sport
Injury prevention
Orthopaedic Post Operative Management
Acute vestibular conditions
Vestibular rehabilitation
Nathan Rogerson
Remedial Massage Therapist
Nathan (he/him) is a qualified remedial massage therapist who is passionate about helping individuals improve their health and well-being. He is currently studying a Bachelor of Exercise Science at Swinburne University with plans to pursue physiotherapy in the future. Nathan’s empathetic approach allows him to build strong relationships with his clients, working closely with them to relieve pain, reduce tension and achieve their overall health goals.
In addition to his work in massage therapy, Nathan has participated in local footy, providing sports massage to players and managing injuries on the sidelines. He has also played a role in the Four Nations Football Tournament and been involved in charity work, supporting important causes through a charity chain reaction. Outside of his professional life, Nathan enjoys running, training at the gym, and maintaining a healthy, active lifestyle.
Nathan provides deep tissue, remedial massage, cupping and can help manage chronic pain conditions.
Health fund rebates are available for treatments with Nathan. HICAPS facility available for health fund claims.
Running Injuries
Deep Tissue Massage
Injury Management
Massage
Remedial Massage Therapy
Relaxation Massage
Massage Therapy
Sports Massage
Remedial Massage
Clare Bligh
Remedial Massage Therapist
Clare (she/her) is a qualified remedial massage therapist. She holds a membership with Massage & Myotherapy Australia.
Clare’s approach to treatment is all encompassing, and extends to at-home care to ensure her clients are getting the support they need for their bodies to perform at their best – whether that’s in everyday life or in sport.
From soft and deep tissue massage to trigger point therapy, Clare has extensive experience across a range of disciplines and an extensive understanding of muscle mechanics. She works with her clients’ requirements and bodies to ensure they get results – whether that’s tension release or relaxation.
Clare’s aim is for her clients to understand and reconnect with their bodies to find physical and emotional balance. For her, nothing else matters while she is treating – just the person on the massage table.
Clare is available for remedial massage, relaxation massage, pre and post natal massage therapy, deep tissue massage, and hot stones massage therapy.
Remedial Massage
Relaxation Massage
Hot Stone Massage
Cupping
Deep Tissue Massage
Pre and Post Natal Massage
Melissa Rubin
Accredited Practising Dietitian
Melissa, or Mel (she/her), loves talking about food, whether its cooking, growing fresh produce, or understanding how it affects people’s health, and is compassionate in helping people to understand their relationship with food. Knowing how complicated food choices can be, she practices non-judgementally and inclusively with client’s wants and needs. She is trained in Motivational Interviewing behavioral therapy, which focuses on a patient-centered approach to treatment, as well as the Non-Diet Approach, emphasizing body-size neutrality, healthy habits, mindful eating, and self-compassion.
Outside of Balance North, she has worked in several areas of research, including the effects of the Mediterranean diet and exercise on cognitive function in an elderly population, as well as exploring the benefits of having access to a regenerative farm on your gut microbiome in secondary school students. She hopes she is able to further explore and practice in these areas of mental health and the gut microbiome through the nutrition lens.
Chronic Disease Management (including diabetes, cardiometabolic health and malnutrition)
Weight Neutral Approach
Intuitive Eating and health habits
Mediterranean Diet
Gut Health
Ellen Anderson
Accredited Practising Dietitian
Ellen (she/her) works with clients to help appropriately manage their diet and nutrition. She assists clients in maintaining their health and reducing their risk of developing chronic disease. Her approach is non-judgemental and she helps clients adopt a body-positive approach to nutrition. Her aim is to help clients feel better in their bodies and maintain healthy habits. Outside of Balance North, Ellen is also a researcher and teacher in the area of dietetics and nutrition.
Fodmap
IBS
Chronic Disease Management
Chronic Illness
Nutrition
Eating Disorders
Diandra Peters
Registered Psychologist
At Balance North, Diandra (she/her) works with adults experiencing a range of difficulties, including addiction, men’s mental health, trauma, relationship issues, and depression/anxiety. She supports individuals who may feel disconnected or overwhelmed by emotions, struggle with past experiences, or find it difficult to break unhelpful habits. Whether managing stress, cutting back on alcohol or other substances, or improving relationships, Diandra takes a down-to-earth, practical approach with a focus on what truly matters to each individual.
Diandra divides her time between Balance North and the forensic and voluntary alcohol and other drug sector, giving her a broad perspective on complex issues. She values authentic connections with her clients and strives to create a supportive space where they feel at ease. Grounded in a values-driven approach, she helps clients take small, meaningful steps toward change. Diandra believes you don’t have to wait until things get difficult to seek support—sometimes, reaching out early can make a difference.
Diandra is eclectic and flexible in her approach, drawing on Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behavioural Therapy (DBT), Schema Therapy, and Eye Movement Desensitization and Reprocessing (EMDR, Level 1).
Please note this practitioner does not provide emergency or crisis management and does not specialise in providing reports for court, academic exemption or for insurance purposes. This practitioner does not provide WorkCover/WorkSafe related appointments.
Addictions
Mood Disorders (Anxiety and Depression)
Social anxiety
Trauma
Post-Traumatic Stress Disorder (PTSD)
Stress management
Relationship Issues
Grief & Loss
Men’s Mental Health
Life Adjustment & Transition
Personal Growth and Self Development
Madison Wills
Registered Psychologist
Madison (she/her) is passionate about supporting others to feel more present and fulfilled within their lives, through understanding their difficulties, and finding the most appropriate therapy approach for their goals. She aims to provide a calm, safe, and non-judgemental space for her clients to share sensitive and difficult information, and to feel comfortable to build their skills and self-understanding to address their concerns and feel more control over their lives. She holds a very empathetic and person-first approach, and is guided by what fits best for each individual, adapting where necessary for best client outcome.
At Balance North, Madison sees older adolescents and adults, of various genders and therapy needs. She has an interest in neurodivergence, and aims to provide accessible neuroaffirming support. She has experience supporting clients with difficulties around anxiety, mood, stress, emotion regulation, sleep, ADHD, autism, self-esteem, and is always willing to further her knowledge in other areas to best support her clients.
Madison uses a range of evidence-based interventions, including Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Schema Therapy, and mindfulness and grounding strategies.
Please note this practitioner does not provide emergency or crisis management and does not specialise in providing reports for court, academic exemption or for insurance purposes. This practitioner does not provide WorkCover/WorkSafe related appointments.
Emotional Regulation
Gender & Sexuality
Self-esteem and identity issues
Trauma
Relationship Issues
Difficulty with Life Transitions
Post-Traumatic Stress Disorder (PTSD)
Mood Disorders (Anxiety, Depression)
Stress and Burnout
Sleep
Attention-deficit/hyperactivity disorder (ADHD)
Autism
