No, generally private patients do not need a GP or specialist referral to see our practitioners.

We welcome Enhanced Primary Care (Health Plan) patients and Mental Health Care Plans from your GP. Gap fees apply, and we can process the rebate on site. Please bring a physical Medicare card and EFTPOS card to receive the rebate.

We welcome Enhanced Primary Care (Health Plan) patients and Mental Health Care Plans from your GP. Gap fees apply, and we can process the rebate on site. Please bring a physical Medicare card and EFTPOS card to receive the rebate. For full details on pricing, visit Wellbeing Services.

A physio can help with a multiple range of injuries and pain including spinal pain, movement disorders, sport injuries, arthritis joint pain, prenatal and postnatal care and more. If you are not sure if a physio can help with your problem, please reach out and contact us – one of our physios will talk to you about your problem prior to booking.

A dietitian can treat a range of health conditions. They understand how nutrition affects the body and will give you expert nutrition and dietary advice. Dietitians provide personalised support to help you achieve your health goals. If you are not sure if a dietitian can help with your concern, please reach out and contact us – one of our dietitians will talk to you about your concerns or goals prior to booking.

Medicare provides rebates for physiotherapy and dietetics appointments if you are able to access a “chronic disease management” or EPC plan from your GP. This referral will allow you to access up to five sessions at a reduced cost. Please note that a gap payment still applies. Please bring in your physical Medicare care and an EFTPOS card to receive the rebate.

Depending on your level of cover, many BalanceNorth services can be claimed on private health insurance, with the exception of non-physio led reformer pilates classes. Claims can be processed at the time of appointment through HICAPS so the client only needs to pay the gap payment. 

Speak to the friendly team at reception or your practitioner during your consultation or contact your private health insurer to determine your level of cover.

Wellbeing Appointments & Clinical Exercise: Should any patient cancel or not attend a scheduled appointment without providing 24 hours’ notice, a fee equal to 50% of the consultation fee will be charged. People who repeatedly miss or reschedule appointments will regretfully be discharged from care.

Pilates Reformer Classes: Cancellations for pilates reformer classes must be made more than 6 hours from the class time to qualify for a credit of the class. Cancellations for pilates classes made within 6 hours of the class time will not qualify for a credit or refund of the class.

Class cancellation must be made via the Mindbody Online website or app a minimum of six hours before all classes. Cancellations made via phone, Facebook, Instagram, email or phone will not be accepted. Cancellations made outside this window will forfeit the class pass (if booked casually or using a class pack) or incur a $10 Late Cancellation fee (if booked using an unlimited membership pass). A No-Show fee of $15 will be incurred for failing to attend a class booked on an unlimited membership pass. If you hold an unlimited membership pass, your first Late Cancellation or No-Show for the month will be waived.

Each injury, condition or case presents differently for each individual and we are unable to give a specific number of sessions prior to consultation.

However, at the end of your first consultation your practitioner will provide an outline of your treatment plan and anticipated sessions needed after a thorough assessment. 

Balance North practitioners do not believe in over-treating conditions and aim to assist you in an efficient manner.

You do not need to bring anything with you. However, if you have any relevant medical notes (including x-ray/ scan reports, medical referral letters, surgical reports), please bring this to your appointment as it will help the practitioner gain a better understanding of your health and implement a treatment plan.

For movement classes and physio appointments, we advise wearing comfortable and loose-fitting or exercise-type clothing.

For physiotherapy examinations you may be asked to expose the injured area to allow for assessment. We advise wearing shorts for all lower limb injuries. At Balance North, your modesty and comfort are important to us and to be respected at all times.

Yes, you can book your appointment online through our Appointments Page or alternatively contact one of our friendly staff to make an appointment over the phone (86574922).

Wellbeing Appointments: If you are running late, please let the studio centre know as soon as possible by calling 8657 4922. The practitioner may be able to replan their diary to accommodate you or reschedule your session to another time. 

We request that you let the clinic know if you cannot make an appointment to allow good diary management for our staff and help us avoid having to turn clients away when our diaries are fully booked. Missed appointments are an inconvenience to the clinic and other clients wishing to book in for a session. Please read our late note policy for more information. 

Reformer Pilates Classes: Class entry closes 5 minutes after the scheduled class time. This is to ensure your safety, and to minimise disruption to other class participants.

Yes, you are able to receive treatment at Balance North as a private patient if you are self funded. The patient will be responsible for payment of accounts for any and all healthcare services received on the day of service, and must progress their claim directly with the appropriate body. 

It is important that you bring your claim information (including claim number, proof of approval for physiotherapy services) along to your appointment. After your appointment, we can provide you with the requisite invoice or information to support you progressing your claim yourself with the appropriate body.

Payment for service must be settled on the day of service. Balance North Health & Wellbeing does not offer credit and does not accept cash. HICAPS facilities are available allowing instant rebates for most private health funds. For workcover, TAC and DVA claims, the patient will be responsible for payment of accounts for any and all healthcare services received and must progress their claim directly with the appropriate body. 

Please note a surcharge applies for all card transactions.

Driving: We are located at level 1, 353 Plenty Road. There’s plenty of street parking on Plenty Road, Gower Street and Townhall Avenue. Keep a lookout for parking restrictions. There is limited patient parking at the rear of the building (enter off Townhall Avenue).

By bike: We have bike racks located at the front and rear of the building.

By public transport:  The 86 tram passes right outside our door and we are a 15-minute walk from Bell station.