About Balance North
Our friendly qualified practitioners aim to elevate the well-being of our entire community through compassion, expertise and a genuine human connection.
We value the intimate relationships we build with our clients and feel so grateful to assist in guiding you toward a happier and healthier self at Balance North.
Meet the team
Jack Qin
Physiotherapist, Accredited Exercise Physiologist & Clinical Pilates (Clinical Exercise) Instructor
Jack (he/him) is a Senior Physiotherapist and ESSA Accredited Exercise Physiologist. He graduated from a Doctor of Physiotherapy degree, holds a Masters of Clinical Exercise Physiology and has extensive experience in Vestibular rehabilitation, clinical exercise and chronic disease management.
Vestibular Physiotherapy: Vestibular Rehabilitation Therapy (VRT) is a form of physical therapy designed to reduce dizziness, unsteadiness, and the risk of falls. One common condition that causes dizziness is Benign Paroxysmal Position Vertigo (BPPV), often triggered by the dislodgment of otoconia (“crystals”) in the inner ear. Jack is specially trained in this field and uses Vesticam goggles to ensure accurate diagnosis and effective, targeted treatment.
Exercise Physiology: Jack is an accredited Exercise Physiologist with more than 10 years of experience in the field. Working with an expert who understands your current physical health, capabilities, any medications you may be taking, and who can integrate your care and exercise program with your other health professionals is crucial for your safety and progress.
Post-Op Rehab: Jack has experience in musculoskeletal health and orthopedic surgery rehabilitation. He previously worked at a public hospital, where he helped patients recover from orthopedic surgeries and return to their daily activities and work through customised rehabilitation programs.
Sports Injuries/Return-to-play: Jack recently completed an Advanced Strength and Conditioning course at the University of Western Australia and has been consistently participating in Judo and Rugby. This has given him a deep and thoughtful understanding of how to help injured athletes safely and efficiently return to their sports.
Musculoskeletal Physiotherapy
Sports Physiotherapy
Vestibular Physiotherapy (BPPV and Dizziness)
Clinical Pilates
Sports Injuries
Return-to-play Rehabilitation (Strength and Conditioning)
Post-Op Rehabilitation (e.g. ACLR, Cuff Repair, Achilles Rupture Repair etc.)
Exercise Physiology (Chronic Disease Management)
Dry Needling
GLA:D program
Cailean Moore
Physiotherapist & Clinical Pilates (Clinical Exercise) Instructor
Cailean (he/him) is a senior physiotherapist dedicated to helping individuals overcome injury challenges and return to their active lives. He holds a Doctorate of Physiotherapy from the University of Melbourne and a degree in Exercise and Sports Science from Deakin University. With extensive experience in treating a broad spectrum of musculoskeletal and sports-related injuries, Cailean is committed to helping you achieve optimal recovery.
Musculoskeletal Injuries: With a wealth of experience in managing a variety of musculoskeletal conditions, including muscle tears, overload injuries, and tendinopathies, Cailean focuses on reducing pain and restoring function. Whether you’re recovering from an acute injury or managing a long-term condition, he will work with you to get you back to your best.
Post-Operative Rehabilitation: Cailean is skilled in rehabilitating post-surgical conditions, including joint replacements, shoulder repairs, and joint reconstructions. From the initial stages of recovery to full rehabilitation, he provides expert care to help you regain strength, mobility, and confidence through a structured recovery program.
Sporting Injuries & Return to Sport: Having worked with teams in both the NPL Victorian Soccer League and the VAFA Football League, Cailean specialises in the treatment and rehabilitation of sports injuries, including running injuries. He focuses on ensuring a safe and effective return to sport, helping athletes regain strength, power, and confidence to perform at their highest level.
Injury Management
Rehabilitation for Runners
Shoulder and Lower Back Injuries
Sports Injury Prevention and Rehabilitation
Chronic Pain
Clinical Exercise
Men’s Health
Strength and Conditioning
Dry Needling
Grace Ure
Physiotherapist & Clinical Pilates (Clinical Exercise) Instructor
Grace (she/her) holds a Bachelor of Physiotherapy with Honours and is passionate about helping her local community move confidently toward their goals. She takes a comprehensive, whole-person approach to treatment, ensuring each plan is tailored to the individual. She values meaningful conversations and strong community connections, always working collaboratively to support overall wellness. When she’s not at work, you’ll likely find Grace on the move—running (often en route to a coffee shop), swimming, or practicing yoga.
Musculoskeletal Rehabilitation: Guided by evidence-based practice, Grace combines mindful movement, hands-on therapy, and health advice to address a variety of musculoskeletal concerns. Incorporating techniques such as dry needling and principles of pain science, Grace is equipped to diagnose, assess, treat and manage a wide range of musculoskeletal concerns spanning from acute injuries to longer term return to work or sport.
Chronic Pain Management: Drawing on her clinical experience within chronic pain clinics and multidisciplinary health teams, Grace enjoys combining education, lifestyle change, mindfulness and safe movement to assist her clients to achieve what is important to them, with minimal pain. Whether it be an acute pain flare or management of longer term discomfort, the whole person is considered through Grace’s approach.
Clinical Pilates and Exercise: Recently completing further study within the Pilates and Clinical Exercise space, Grace finds it extremely rewarding when guiding clients through individualised, tailored exercise and programs to reach their goals. With the ability to confidently progress, reassess and modify exercise on a variety of apparatus, 1:1 sessions, group exercise and graded return to activity or exercise.
Musculoskeletal Diagnosis and Rehabilitation
Injury Management
Clinical Exercise
Chronic Pain Management
Chronic Disease Symptom Management
Clinical Pilates
Reformer Pilates
Pain science
Injury Prevention Programs
Dry Needling
Taping
Manual Therapy
Pauline Lai
Physiotherapist, Pelvic Health, Pre & Post Natal Physiotherapist
Pauline holds a Bachelor of Physiotherapy (Hons) and began her career in a hospital setting, where she gained valuable experience managing a diverse range of conditions across multiple departments, including emergency, orthopaedics, paediatrics, neurology, and women’s health. Her approach to physiotherapy focuses on enhancing quality of life and wellness by conducting personalised assessments and creating tailored, evidence-based programs. She utilises a holistic approach to problem-solving, emphasising education to foster autonomy and support individuals in taking charge of their own healthcare.
Maternal Health Physiotherapy: Pauline’s extensive experience in maternal health, gained from both her hospital work and specialised external training, allows her to safely manage concerns from early pregnancy through to early motherhood. Common physiotherapy needs during pregnancy include safe exercise guidance, managing musculoskeletal discomfort, and preparing the body for labour. During the postnatal period, physiotherapy can assist with returning to exercise after childbirth, recovering from traumatic births, and addressing issues like incontinence and abdominal muscle separation. Please note that internal examinations are currently unavailable.
Pelvic Health Physiotherapy: Pauline has pursued additional training to provide high-quality, effective care for female pelvic health conditions. She treats both acute and chronic conditions, including pelvic floor dysfunction, bladder issues, urinary incontinence, sexual health concerns, and pelvic pain. Please note that internal examinations are currently unavailable.
Vestibular Physiotherapy: With specialised training in vestibular rehabilitation, Pauline is skilled in assessing and treating both acute and chronic dizziness. She has experience managing conditions such as BPPV, Meniere’s disease, vestibular migraines, concussion, vestibular neuritis, and vestibular hypofunction. Vestibular physiotherapy aims to alleviate the debilitating symptoms of dizziness, helping individuals regain a better quality of life.
Musculoskeletal Physiotherapy: Pauline has extensive experience in managing both traumatic and chronic musculoskeletal injuries. Additionally, she has worked with sports teams such as the Melbourne University Renegades Volleyball Club and the University Blues Football Club, providing specialised care for sporting injuries.
Women’s health
Prenatal physiotherapy
Postnatal physiotherapy
Pelvic Health
Sporting injuries
Return to sport
Injury prevention
Orthopaedic Post Operative Management
Acute vestibular conditions
Vestibular rehabilitation
Nathan Rogerson
Remedial Massage Therapist
Nathan (he/him) is a qualified remedial massage therapist who is passionate about helping individuals improve their health and well-being. He is currently studying a Bachelor of Exercise Science at Swinburne University with plans to pursue physiotherapy in the future. Nathan’s empathetic approach allows him to build strong relationships with his clients, working closely with them to relieve pain, reduce tension and achieve their overall health goals.
In addition to his work in massage therapy, Nathan has participated in local footy, providing sports massage to players and managing injuries on the sidelines. He has also played a role in the Four Nations Football Tournament and been involved in charity work, supporting important causes through a charity chain reaction. Outside of his professional life, Nathan enjoys running, training at the gym, and maintaining a healthy, active lifestyle.
Nathan provides deep tissue, remedial massage, cupping and can help manage chronic pain conditions.
Health fund rebates are available for treatments with Nathan. HICAPS facility available for health fund claims.
Running Injuries
Deep Tissue Massage
Injury Management
Massage
Remedial Massage Therapy
Relaxation Massage
Massage Therapy
Sports Massage
Remedial Massage
Melissa Rubin
Accredited Practising Dietitian
Melissa, or Mel (she/her), loves talking about food, whether its cooking, growing fresh produce, or understanding how it affects people’s health, and is compassionate in helping people to understand their relationship with food. Knowing how complicated food choices can be, she practices non-judgementally and inclusively with client’s wants and needs. She is trained in Motivational Interviewing behavioral therapy, which focuses on a patient-centered approach to treatment, as well as the Non-Diet Approach, emphasizing body-size neutrality, healthy habits, mindful eating, and self-compassion.
Outside of Balance North, she has worked in several areas of research, including the effects of the Mediterranean diet and exercise on cognitive function in an elderly population, as well as exploring the benefits of having access to a regenerative farm on your gut microbiome in secondary school students. She hopes she is able to further explore and practice in these areas of mental health and the gut microbiome through the nutrition lens.
Chronic Disease Management (including diabetes, cardiometabolic health and malnutrition)
Weight Neutral Approach
Intuitive Eating and health habits
Mediterranean Diet
Gut Health
Ellen Anderson
Accredited Practising Dietitian
Ellen (she/her) works with clients to help appropriately manage their diet and nutrition. She assists clients in maintaining their health and reducing their risk of developing chronic disease. Her approach is non-judgemental and she helps clients adopt a body-positive approach to nutrition. Her aim is to help clients feel better in their bodies and maintain healthy habits. Outside of Balance North, Ellen is also a researcher and teacher in the area of dietetics and nutrition.
Fodmap
IBS
Chronic Disease Management
Chronic Illness
Nutrition
Eating Disorders
Kristina Christou
Clinical Psychologist
Kristina is a clinical psychologist who believes that therapy isn’t just for when things are hard – it’s for anyone who wants to understand themselves better, feel more in control of their life, or improve their relationships. Maybe you’re feeling overwhelmed, stuck in unhelpful patterns, or just want to make a change but don’t know where to start. Whatever brings you to therapy, Kristina works to create a space where you feel safe, heard, and supported to explore what truly matters to you.
Kristina has worked in private practice and public mental health, primarily with eating disorders, but she has a passion for supporting people through a broader range of challenges. At Balance North, Kristina sees adults and older adolescents navigating anxiety, self-esteem concerns, life transitions, burn out and emotional regulation. She finds the most rewarding part of her work to be helping build self-understanding and self-compassion, and witnessing those moments when clients take meaningful steps towards the life they want.
Kristina’s approach is flexible and down-to-earth, knowing that therapy should feel like a good fit for each individual. She draws on a range of evidence-based approaches, including Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT) and Schema Therapy, always tailoring sessions to meet the unique needs of each person.
Above all, Kristina hopes clients feel comfortable brining their full selves into therapy. She balances warmth and professionalism with a touch of humour, believing that while therapy can be deep and challenging, it can also be a place of relief, connection, and even the occasional laugh.
Please note this practitioner does not provide:
- Emergency or crisis management.
- Reports for court, academic exemption or for insurance purposes.
- WorkCover/WorkSafe related appointments.
- Bulk billing appointments.
Personal Growth & Self-Development
Life Adjustment & Transition
Men’s Mental Health
Relationship Issues & Interpersonal Skills
Grief & Loss
Stress Management & Burnout
Trauma
Mood Disorders (Anxiety & Social Anxiety)
Perfectionism & Self-Worth
Body Image Concerns
Eating Disorders / Disordered Eating
Diandra Peters
Registered Psychologist
At Balance North, Diandra (she/her) works with adults experiencing a range of difficulties, including addiction, men’s mental health, trauma, relationship issues, and depression/anxiety. She supports individuals who may feel disconnected or overwhelmed by emotions, struggle with past experiences, or find it difficult to break unhelpful habits. Whether managing stress, cutting back on alcohol or other substances, or improving relationships, Diandra takes a down-to-earth, practical approach with a focus on what truly matters to each individual.
Diandra divides her time between Balance North and the forensic and voluntary alcohol and other drug sector, giving her a broad perspective on complex issues. She values authentic connections with her clients and strives to create a supportive space where they feel at ease. Grounded in a values-driven approach, she helps clients take small, meaningful steps toward change. Diandra believes you don’t have to wait until things get difficult to seek support—sometimes, reaching out early can make a difference.
Diandra is eclectic and flexible in her approach, drawing on Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behavioural Therapy (DBT), Schema Therapy, and Eye Movement Desensitization and Reprocessing (EMDR, Level 1).
Please note this practitioner does not provide:
- Emergency or crisis management.
- Reports for court, academic exemption or for insurance purposes.
- WorkCover/WorkSafe related appointments.
- Bulk billing appointments.
Addictions
Mood Disorders (Anxiety and Depression)
Social anxiety
Trauma
Post-Traumatic Stress Disorder (PTSD)
Stress management
Relationship Issues
Grief & Loss
Men’s Mental Health
Life Adjustment & Transition
Personal Growth and Self Development
Madison Wills
Registered Psychologist
Madison (she/her) is passionate about supporting others to feel more present and fulfilled within their lives, through understanding their difficulties, and finding the most appropriate therapy approach for their goals. She aims to provide a calm, safe, and non-judgemental space for her clients to share sensitive and difficult information, and to feel comfortable to build their skills and self-understanding to address their concerns and feel more control over their lives. She holds a very empathetic and person-first approach, and is guided by what fits best for each individual, adapting where necessary for best client outcome.
At Balance North, Madison sees older adolescents and adults, of various genders and therapy needs. She has an interest in neurodivergence, and aims to provide accessible neuroaffirming support. She has experience supporting clients with difficulties around anxiety, mood, stress, emotion regulation, sleep, ADHD, autism, self-esteem, and is always willing to further her knowledge in other areas to best support her clients.
Madison uses a range of evidence-based interventions, including Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Schema Therapy, and mindfulness and grounding strategies.
Please note this practitioner does not provide:
- Emergency or crisis management.
- Reports for court, academic exemption or for insurance purposes.
- WorkCover/WorkSafe related appointments.
- Bulk billing appointments.
Emotional Regulation
Gender & Sexuality
Self-esteem and identity issues
Trauma
Relationship Issues
Difficulty with Life Transitions
Post-Traumatic Stress Disorder (PTSD)
Mood Disorders (Anxiety, Depression)
Stress and Burnout
Sleep
Attention-deficit/hyperactivity disorder (ADHD)
Autism
